Commitment to Privacy

13 First Aid is committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information. As part of this
commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.  13 First Aid does not sell, rent, or give out customer information, except as outlined in this policy. From time to time, we may engage the services of contractors to deliver training or provide services related to our information systems and website. Contractors acting for or on behalf of 13 First Aid are expected to respect this policy.

1. Introduction
We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual who is responsible for compliance with our privacy policy.

2. Identifying Purposes
We collect, use, and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address, email, and payment information are provided as part of the order
process.

3. Consent
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services.

4. Limiting Collection
The Personal Information collected will be limited to those details necessary for the purposes identified by us. We may collect Personal Information from you in person, over the telephone or by corresponding with you via the Internet.

5. Limiting Use, Disclosure and Retention
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

We may disclose your Personal Information to National Capital First Aid or the Canadian Red Cross, as required by our contractual agreements with these organizations, for the express purpose of delivering the products or services requested.

6. Accuracy
Personal Information will be maintained in as accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

7. Safeguarding Customer Information
Personal Information will be protected by physical and electronic security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access, or disclosure.

8. Openness
We will make information available to you about our policies and practices with respect to the management of your Personal Information.

9. Customer Access
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate.

10. Handling Customer Complaints and Suggestions 
You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting:
Jackie Stephens
Owner, 13 First Aid
info@13firstaid.com
613-898-8565

Additional Information
Cookies
A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our website. We may use cookies to improve our website’s functionality and, in some cases, to provide visitors with a customized online experience.  Cookies are widely used, and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

Other Websites
Our website may contain links to third-party sites that are not governed by this privacy policy. Although we endeavor to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared, and disclosed.