Health and Safety


First Aid training has been deemed an essential service. 13 First Aid continues to provide first aid training to private groups and the public in accordance with the latest federal, provincial and local health guidelines. This may include operating at reduced numbers, enforcing masking requirements, physical distancing, hand sanitizing, and any other measures deemed necessary.  Please visit here for a short video on how COVID-19 has changed our classroom dynamics.

13 First Aid COVID-19 Vaccination Policy

13 First Aid operates as an essential service and therefore does not require that participants demonstrate proof of vaccination against COVID-19.

However, many of the facilities and venues out of which we deliver training have vaccination policies in place. The following facilities currently require that persons entering the facility demonstrate proof of vaccination against COVID-19 or proof of medical exemption from vaccination:

  • Petawawa Civic Centre (Petawawa)
  • Rocky Mountain House Restaurant (Renfrew)

This list is subject to change without notice. Please refer to the Province of Ontario COVID-19 Vaccination Portal for information on how to obtain a COVID-19 vaccination or download your proof of vaccination against COVID-19.

Any student who wishes to consume food or beverages in any classroom in which we operate will be required to demonstrate proof of vaccination against COVID-19.

If you have any questions about the vaccination requirements associated with any of our classes, please contact us at

Blended Learning

Most of our public courses are now “blended”.  This allows participants to complete much of the theory online, and attend only one day in class.  This reduces in-class time for students.

Before Arriving to Class

You must complete the online portion prior to class if taking a blended course. Attendees who have not completed the online portion must rebook and repay for their next course. 

If any of the following apply, please contact us in writing at as soon as possible and do not come to class:

-You or someone in your household has symptoms consistent with COVID-19; or

-You or someone in your household has been told by public health authorities to isolate; or

-You or someone in your household has tested positive for COVID-19.

Class Check Ins

When each participant arrives, they will be required to complete and sign a short self-assessment declaration.  This includes contact information, which will only be provided to Health Authorities in the unlikely event that there is a COVID-19 concern.  All students are required to wear a surgical mask.  No fabric face coverings are allowed.  For those who do not bring a mask, a disposable mask will be available for a nominal fee.

During Class

In accordance with Red Cross regulations, attendees must always wear a surgical / procedure mask. Fabric masks are not acceptable for the interactive training. Participant must wash or sanitize their hands upon entering the classroom, and when returning from breaks.

The classroom will be set up with work stations, clearly marked to ensure appropriate social distancing.  The number of students will also be limited to ensure ease of social distancing, and as required by public health officials. 

First Aid manuals will be e-mailed to participants, and the digital manuals may be referenced in class.  Please bring a tablet, phone, or laptop capable of accessing the manual.  Printed manuals are also available for purchase ($15).  All other required supplies will be provided at each work station.

After Class

All desks, chairs, and training equipment will be thoroughly sanitized prior to class.  Doors, where possible, will be propped open to avoid excess contact with door handles.  If this is not possible, door handles will be sanitized after each break.

If you test positive for COVID-19 within 14 days of attending class, please contact us as soon as possible so that we may initiate contact tracing protocols.  


Some of our first aid training takes place in facilities have scent-free policies in place.  Additionally, some attendees may have scent sensitivities.  Please do not come to class wearing heavily scented products as these products may cause severe reactions in others.


We are committed to providing an inclusive learning environment. Please contact us at or (613) 898-8565 as soon as possible – preferably before you register – to discuss any special learning needs or mobility requirements or restrictions to confirm that we can accommodate them.

Classroom Behavior

The health and safety of our students and instructors is our number one priority and we are committed to offering an open and inclusive learning environment. Any student whose behavior is inconsistent with these commitments will be asked to leave and will forfeit the full course fee.

Lost or Forgotten Articles

We are not responsible for lost or forgotten articles. If you forget something in the classroom, please contact us at or (613) 898-8565 as soon as possible and we will do our best to help track it down.


You will be required to attend 100% of the course and demonstrate the ability to perform the required skills in order to successfully complete the course.

Within 24 hours of successfully completing the in-class session, 13 First Aid will confirm your successful completion to the Red Cross. Certificates are issued electronically by the Red Cross to the email address you provided upon registration. If you have not received your online certificate within 48 hours of completing your in-class session, please contact the Red Cross directly between Monday to Friday from 8:30 am to 7:00 pm by calling 1-877-356-3226.


Recertification is subject to the requirements and policies of the Red Cross. Students wishing to recertify must provide an electronic copy of their current certification at least 72 hours prior to the recertification course to validate the certificate.

13 First Aid